Return & Refund

 

RETURN POLICY

Below are the detailed instructions on how to process a return or exchange. The policy begins from the date of purchase. Please see whether either of these pertain to you, and if the item(s) are covered by our 7 Return Policy.

The following reasons are covered by our 7 day FULL COVERAGE Return/Exchange Policy:
(Hexro is responsible for return postage fees, and replacement fees)

  • We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.

  • You received the incorrect photo charm. If the picture’s appearance is different from the photo provided on Hexro's website.

  • Paint is chipping, Crystals fall off, etc. (We will only exchange the item(s) for the same product, or for item(s) or equal or lesser value.)

The following reasons are covered by our 7 day LIMITED COVERAGE Return/Exchange Policy.
(Customer is responsible for return postage fees, and replacement postage fees. Hexro does not refund any shipping fees.)

  • You chose the wrong size bracelet(s).

  • Personal Reasons due to changed mind, personal taste, etc.

The following reasons are NOT covered by our 7 day return policy, and we are not liable for these issues.

  • Products are exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of your Hexro product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver are easily damaged.

  • Products are damaged by misuse, mishandling, or poor maintenance.

  • Silver pieces are given detail by oxidation, overtime, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.

  • We do not accept any returns for any personalized photo charm(s), unless the picture’s appearance is different from the photo provided to Hexro, as stated in our 7 day FULL COVERAGE Return/Exchange Policy section.

If you would rather a replacement please consult our Customer Service Team via Contact, Instagram or Twitter direct messaging. We hope you will enjoy your order and make it a HEXRO DAY!